Based in Badrinath, Uttarakhand
Refund Policy
Refund Policy
This Refund Policy applies to all helicopter yatra packages booked with Badrinath Air Support, including Char Dham, Do Dham, Same Day Kedarnath, Same Day Badrinath and related services. Please read it along with our Terms & Conditions.
1. How to Request a Refund / Cancellation
Cancellation and refund requests must be sent in writing through our official channels only:
- Phone / WhatsApp: +91 95209 46911
- Email: info@badrinathairsupport.com
Please share your full name, booking / confirmation reference, travel date, package name and reason for cancellation. Refund processing starts only after we confirm your request in writing.
2. Guest Cancellation (You Cancel the Booking)
Refund amount depends on how many days before departure you cancel:
- 7 or more days before departure: Full refund of the amount paid to us, minus processing fees and any non-refundable helicopter operator / ticket charges already paid on your behalf
- 3 to 6 days before departure: Partial refund may apply, typically after deducting a higher cancellation charge and non-refundable operator costs. Exact amount will be confirmed for your booking
- Within 2 days of departure / same day: Generally non-refundable, especially if helicopter seats or shuttle tickets have already been issued
- No-show: If you do not report at the helipad at the given time, the booking is treated as cancelled without refund
Hotel, meal or ground-transport portions already reserved with third parties may follow that partner’s cancellation rules and may not be fully refundable.
3. Weather & Operational Cancellations
Helicopter flying in the Himalayas depends on weather, visibility and official flying permissions. If your flight is cancelled by the operator due to weather or operational reasons:
- We will first try to reschedule you on the next available slot at no extra helicopter flying cost (subject to seat availability)
- If rescheduling is not possible and the operator issues a refund / credit, we will pass on the refundable amount as per that operator’s policy
- Extra hotel nights, meals or road travel during weather waits are usually at the pilgrim’s own cost unless we have agreed otherwise in writing
Weather delays that later allow the flight to operate are not treated as full cancellations for refund purposes.
4. Non-Refundable Situations
Refunds are generally not given in these cases:
- Denied boarding due to missing / invalid ID, incomplete passenger details, or medical unfitness
- Excess baggage or weight beyond helicopter limits
- Late arrival at the helipad after cut-off time
- Personal reasons after non-refundable tickets have been issued (unless the operator allows a refund)
- Change of mind after Same Day flights have already operated for other passengers in your slot window, where seats cannot be reused
5. Changes of Date or Passenger Name
Date changes or name transfers (if allowed) depend on helicopter operator rules and seat availability. A change fee and fare difference may apply. If a change is not possible, normal cancellation rules above will apply.
6. Refund Timeline & Method
Approved refunds are returned to the original payment method (bank transfer / UPI) wherever possible. Processing usually takes 7–15 working days after we receive the refundable amount from the helicopter operator or partners, if applicable.
Bank processing time may add a few extra days. You will receive a confirmation message once the refund is initiated.
7. Partial Package Use
If you use only part of a multi-day package (for example, you complete Kedarnath but skip Badrinath for personal reasons), unused portions are generally non-refundable unless the unused helicopter sector is cancelled by the operator and is refundable under their rules.
8. Important Notes
- Prices and refund rules for official shuttle tickets (for example Kedarnath via authorised portals) follow that portal / operator’s policy
- Always pay only through official Badrinath Air Support channels — see Online Frauds Caution
- Final refund amount for your booking will be confirmed in writing by our team
9. Contact for Refund Help
- Badrinath Air Support
- Office: Badrinath, Chamoli District, Uttarakhand – 246422, India
- Phone / WhatsApp: +91 95209 46911
- Email: info@badrinathairsupport.com
For Badrinath Air Support
Badrinath, Chamoli, Uttarakhand – 246422
Phone: +91 95209 46911
What We Offer
Our Premium Services
Professionally managed helicopter pilgrimage packages tailored for your spiritual journey
Char Dham by Helicopter
Complete pilgrimage covering Kedarnath, Badrinath, Gangotri & Yamunotri with seamless helicopter transfers.
Do Dham by Helicopter
Visit the sacred shrines of Kedarnath & Badrinath with our expertly curated Do Dham Yatra packages.
Same Day Kedarnath Yatra
Complete your Kedarnath darshan in a single day with our efficient same-day helicopter packages.
VIP Assistance
Personalized VIP support from booking to darshan, ensuring a hassle-free pilgrimage experience.
Hotel Booking
Comfortable accommodation arrangements at premium hotels and guesthouses along your yatra route.
Ground Transportation
Reliable ground transfer services connecting helipads, hotels, and temple locations seamlessly.